When should DocuSign Single Sign-On be tested with users?

Testing DocuSign Single Sign-On (SSO) with users should take place after claiming a domain and configuring an identity provider. This is the correct timing because it ensures that all necessary configurations are completed before testing the SSO. By doing so, you can validate the integration and functionality of the identity provider with DocuSign, allowing you to confirm that the authentication process works seamlessly for users.

Once the domain is claimed and the identity provider is set up, testing with actual user accounts becomes crucial to verify that users can access their DocuSign accounts without issues. If testing occurs too early, prior to establishing these configurations, you risk encountering unforeseen authentication errors, which could lead to a poor user experience and potentially impact the overall adoption of the system.

Conducting user training or going live should happen after these initial configurations and testing phases ensure a smooth transition. Testing during the initial setup would not provide enough context regarding real use cases or configurations specific to organizational needs, which is why the correct answer emphasizes the importance of the specific sequence.