How is "authentication" managed for signers in DocuSign?

In DocuSign, authentication for signers is primarily managed through various secure methods that enhance the identity verification process. This includes options like SMS verification, phone calls, or knowledge-based questions. Each of these methods serves to confirm that the person signing the document is indeed who they claim to be.

By using SMS, DocuSign sends a one-time passcode to the user's mobile phone that the signer must enter to proceed. Similarly, a phone call can authenticate by asking the signer to respond to a specific security question or provide a verification code received during the call. Knowledge-based questions require the signer to answer personal questions that are difficult for others to guess but easy for them to answer based on their own history.

These methods are designed to balance security with user convenience, ensuring that the signing process remains streamlined while maintaining a secure environment for document transactions. In contrast, other options such as requiring physical signatures, using only biometric data, or needing approval from a notary public do not reflect the range of modern authentication strategies employed by DocuSign, which prioritize flexibility and ease of access for users.