How can administrators monitor user activity on the DocuSign platform?

Administrators can effectively monitor user activity on the DocuSign platform by accessing user reporting dashboards. These dashboards provide comprehensive insights into user interactions, including which documents have been accessed, sent, or signed, as well as tracking other important metrics related to user behavior. This data empowers administrators to maintain oversight of account activity, ensuring compliance, improving security measures, and identifying potential issues in user engagement or document workflow.

While customizing user permissions, conducting audits, and using customer support services serve important functions within the platform, they do not offer the direct visibility into user activity that reporting dashboards provide. Custom permissions help configure who can access certain features, but they do not track behaviors. Annual user audits review activity but are not real-time monitoring tools. Customer support services assist with issues and inquiries but do not actively track or report on user activity on the platform. Thus, the reporting dashboards stand out as the most effective tool for ongoing monitoring of user activities.